Comments & Complaints
We aim to give a friendly and professional service to all our patients. We welcome your comments and suggestions about the services we provide. Comments cards are located in the waiting area at Wolds View or you can email us.
If you have any concerns about any aspect of our service, please let us know. Speak to whomever you feel most comfortable – your GP, our Practice Manager or our support staff will be happy to help.
In the majority of cases concerns can be resolved quite easily. However if you feel we have not dealt with the issue you have raised as you would wish and you would like to discuss a concern or complaint further, you can contact the Customer Care Advisor, who deals with concerns or complaints in a confidential manner, providing on the spot information, practical advice and support with the aim of resolving any patient problems or difficulties. They can also help you to get in touch with external support groups that can assist you with your concern or complaint.
Write to: Customer Care Team, City Health Care Partnership CIC, 5 Beacon Way, Brighton Street, Hull, HU3 4AE
Tel: 01482 347 627 Email: firstname.lastname@example.org